Jobs In Jazz letest 2017
Jobs
In Jazz
Sales
& Distribution Supervisor
As one of the top employers
in the country, Jazz epitomizes the philosophy that each Jazz employee is
passionately living a better every day inspired and enabled by visionary
leadership, a unique professional culture, a flourishing lifestyle and
continuous learning and development.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and the team members reporting to you to understand the work culture at Jazz
Grow an understanding of how you fit into the Regional Operating Model, your tasks and how you will carry them out
Develop an understanding of the market dynamics and familiarize yourself with retailers as well as franchise owners
Visit the market daily to conduct spot checks/retail audits on stock availability
Within 60 days, you will:
Grasp deep knowledge of your work and how it contributes to the overall success of the company
Building contacts and understanding how to get the work done smoothly and efficiently
Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
Coordinate with the Commercial Planning and devise campaigns to increase penetration of Postpaid business in your region
Establish, develop and maintain distribution and retail network throughout the assigned region
Franchise business development as well as ensure expansion and increase in the current count of active outlets
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to you
Be expected to develop healthy relations with the retailers, franchise owners of your area
Continuously review and bring improvements in KPIs assigned to you and your team
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team
Manage franchise and retail channel by motivating and counseling the concerned and explain the profitability model
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future.
A bit about you:
We are looking for someone who has already delivered on challenging projects and has taken end-to-end responsibility from planning to roll out followed by feedback. An individual who can work both remotely as well as under supervision to improve the effectiveness and penetration of the sales and distribution channel.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Orgs views of what is righteven if it comes to conflict/disagreement with CEOwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints. Resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of Postpaid Sales and Franchise Business Development.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Area Sales Manager who leads a team talented Sales & Distribution Supervisors and MFS Business Development Officers with no sub teams.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Postpaid Sales, Remittances, Cash in, MNP etc.
Increased penetration of overall business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Regional Coordinators, Business Development Officers, Area Sales manager and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results:
Meeting Assigned Targets
Strengthening Channel
The three (03) must have past experiences the best candidate should have:
Telecom industry experience
Sales Management
Channel Development
The must has technology candidate should have:
Microsoft Office
Essential skills must have
Excellent communications and persuasion skills
Proactive in solving day-to-day problems
Result driven approach towards daily tasks
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and the team members reporting to you to understand the work culture at Jazz
Grow an understanding of how you fit into the Regional Operating Model, your tasks and how you will carry them out
Develop an understanding of the market dynamics and familiarize yourself with retailers as well as franchise owners
Visit the market daily to conduct spot checks/retail audits on stock availability
Within 60 days, you will:
Grasp deep knowledge of your work and how it contributes to the overall success of the company
Building contacts and understanding how to get the work done smoothly and efficiently
Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
Coordinate with the Commercial Planning and devise campaigns to increase penetration of Postpaid business in your region
Establish, develop and maintain distribution and retail network throughout the assigned region
Franchise business development as well as ensure expansion and increase in the current count of active outlets
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to you
Be expected to develop healthy relations with the retailers, franchise owners of your area
Continuously review and bring improvements in KPIs assigned to you and your team
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team
Manage franchise and retail channel by motivating and counseling the concerned and explain the profitability model
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future.
A bit about you:
We are looking for someone who has already delivered on challenging projects and has taken end-to-end responsibility from planning to roll out followed by feedback. An individual who can work both remotely as well as under supervision to improve the effectiveness and penetration of the sales and distribution channel.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Orgs views of what is righteven if it comes to conflict/disagreement with CEOwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints. Resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of Postpaid Sales and Franchise Business Development.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Area Sales Manager who leads a team talented Sales & Distribution Supervisors and MFS Business Development Officers with no sub teams.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Postpaid Sales, Remittances, Cash in, MNP etc.
Increased penetration of overall business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Regional Coordinators, Business Development Officers, Area Sales manager and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results:
Meeting Assigned Targets
Strengthening Channel
The three (03) must have past experiences the best candidate should have:
Telecom industry experience
Sales Management
Channel Development
The must has technology candidate should have:
Microsoft Office
Essential skills must have
Excellent communications and persuasion skills
Proactive in solving day-to-day problems
Result driven approach towards daily tasks
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy
MFS Business Development Officer
As one of
the top employers in the country, Jazz epitomizes the philosophy that each Jazz
employee is passionately living a better every day inspired and enabled by
visionary leadership, a unique professional culture, a flourishing lifestyle
and continuous learning and development.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and other team members to understand the work culture at Jazz
Grow an understanding of how you fit into your team, your tasks and how you will carry them out
Visit and familiarize with the market area that will be assigned to you which includes shadowing experienced peers
Within 60 days, you will:
Start performing your daily tasks as per the requirement of your job
Perform daily market visits to retail shops of your designated area to ensure expected performance
Grasp deep knowledge of your work and how it contributes to the overall success of the company
Coordinate with different stakeholders in your daily line of work
Build contacts and understanding of how to get the work done smoothly and efficiently
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to you
Be expected to develop healthy relations with the retailers of your market
Continuously review and bring improvements in KPIs assigned to you
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future.
A bit about you:
We are looking for a person who has excellent communications and persuasion skills. Someone who does not shy away from challenging tasks, someone who works bests under pressure and within deadlines. Resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
In MFS Sales team, we work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of JazzCash business.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Area Manager who leads a team of motivated SDSs and Business Development Officers with no sub teams.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Remittances, Cash in etc.
Increased penetration of jazz cash business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Executive Leads, MFS Regional Coordinators and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results.
Successful transformation from USSD system to BVS, deployment and activation of biometric devices
On site mobile wallet activation for the public sector organizations
The three (03) must have past experiences the best candidate should have:
Telecom industry experience
Customer services
Sales background
The two (02) must have technologies the candidate should have:
Microsoft Office
Familiarity with the Biometric Devices
Essential skills must have
Excellent communications and persuasion skills.
Proactive in solving day-to-day problems.
Result driven approach towards daily tasks.
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and other team members to understand the work culture at Jazz
Grow an understanding of how you fit into your team, your tasks and how you will carry them out
Visit and familiarize with the market area that will be assigned to you which includes shadowing experienced peers
Within 60 days, you will:
Start performing your daily tasks as per the requirement of your job
Perform daily market visits to retail shops of your designated area to ensure expected performance
Grasp deep knowledge of your work and how it contributes to the overall success of the company
Coordinate with different stakeholders in your daily line of work
Build contacts and understanding of how to get the work done smoothly and efficiently
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to you
Be expected to develop healthy relations with the retailers of your market
Continuously review and bring improvements in KPIs assigned to you
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future.
A bit about you:
We are looking for a person who has excellent communications and persuasion skills. Someone who does not shy away from challenging tasks, someone who works bests under pressure and within deadlines. Resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
In MFS Sales team, we work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of JazzCash business.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Area Manager who leads a team of motivated SDSs and Business Development Officers with no sub teams.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Remittances, Cash in etc.
Increased penetration of jazz cash business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Executive Leads, MFS Regional Coordinators and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results.
Successful transformation from USSD system to BVS, deployment and activation of biometric devices
On site mobile wallet activation for the public sector organizations
The three (03) must have past experiences the best candidate should have:
Telecom industry experience
Customer services
Sales background
The two (02) must have technologies the candidate should have:
Microsoft Office
Familiarity with the Biometric Devices
Essential skills must have
Excellent communications and persuasion skills.
Proactive in solving day-to-day problems.
Result driven approach towards daily tasks.
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy
Area Sales Manager
As one
of the top employers in the country, Jazz epitomizes the philosophy that each
Jazz employee is passionately living a better every day inspired and enabled by
visionary leadership, a unique professional culture, a flourishing lifestyle
and continuous learning and development.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and the team members reporting to you to understand the work culture at Jazz
Grow an understanding of how you fit into the Regional Operating Model, your tasks and how you will carry them out
Visit and familiarize with the market area that will be assigned to you along with your team which includes meeting retailers as well as franchise owners
Within 60 days, you will:
Grasp deep knowledge of your work and how it contributes to the overall success of the company
Building contacts and understanding how to get the work done smoothly and efficiently
Mentoring your team members, take ownership of their issues and ensure escalation at the appropriate forums for improved efficiency
Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
Coordinate with the Commercial Planning and devise campaigns to increase penetration of Postpaid business in your region
Establish, develop and maintain distribution and retail network throughout the assigned region
Franchise business development; implement company policy with respect to routing of distribution officers (DO)
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to your team
Be expected to develop healthy relations with the retailers, franchise owners of your area.
Continuously review and bring improvements in KPIs assigned to you and your team
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team.
Manage franchise and retail channel by motivating and counseling the concerned and explain the profitability model
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future.
A bit about you:
We are looking for someone who has already delivered on challenging projects and has taken end-to-end responsibility from planning to roll out followed by feedback. An individual who can supervise sales and distribution teams and provide guidance to improve the effectiveness of sales and distribution channel.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Orgs views of what is righteven if it comes to conflict/disagreement with CEOwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints Resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of Postpaid Sales and Franchise Business Development.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Regional Sales Head who leads a team of more than Sixty motivated professionals with no sub teams. You as an Area Sales Manager will lead a team of talented Sales & Distribution Supervisors and MFS Business Development Officers.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Postpaid Sales, Remittances, Cash in, MNP etc.
Increased penetration of overall business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Regional Coordinators, Business Development Officers, Sales Distribution Supervisors and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results:
Meeting Assigned Targets
Strengthening Channel
The three (03) must have past experiences the best candidate should have:
Telecom industry experience
Sales Management
Channel Development
The must has technology candidate should have:
Microsoft Office
Essential skills must have:
Excellent communications and persuasion skills.
Proactive in solving day-to-day problems.
Result driven approach towards daily tasks
Grade:
L2
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and the team members reporting to you to understand the work culture at Jazz
Grow an understanding of how you fit into the Regional Operating Model, your tasks and how you will carry them out
Visit and familiarize with the market area that will be assigned to you along with your team which includes meeting retailers as well as franchise owners
Within 60 days, you will:
Grasp deep knowledge of your work and how it contributes to the overall success of the company
Building contacts and understanding how to get the work done smoothly and efficiently
Mentoring your team members, take ownership of their issues and ensure escalation at the appropriate forums for improved efficiency
Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
Coordinate with the Commercial Planning and devise campaigns to increase penetration of Postpaid business in your region
Establish, develop and maintain distribution and retail network throughout the assigned region
Franchise business development; implement company policy with respect to routing of distribution officers (DO)
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to your team
Be expected to develop healthy relations with the retailers, franchise owners of your area.
Continuously review and bring improvements in KPIs assigned to you and your team
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team.
Manage franchise and retail channel by motivating and counseling the concerned and explain the profitability model
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future.
A bit about you:
We are looking for someone who has already delivered on challenging projects and has taken end-to-end responsibility from planning to roll out followed by feedback. An individual who can supervise sales and distribution teams and provide guidance to improve the effectiveness of sales and distribution channel.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Orgs views of what is righteven if it comes to conflict/disagreement with CEOwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints Resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of Postpaid Sales and Franchise Business Development.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Regional Sales Head who leads a team of more than Sixty motivated professionals with no sub teams. You as an Area Sales Manager will lead a team of talented Sales & Distribution Supervisors and MFS Business Development Officers.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Postpaid Sales, Remittances, Cash in, MNP etc.
Increased penetration of overall business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Regional Coordinators, Business Development Officers, Sales Distribution Supervisors and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results:
Meeting Assigned Targets
Strengthening Channel
The three (03) must have past experiences the best candidate should have:
Telecom industry experience
Sales Management
Channel Development
The must has technology candidate should have:
Microsoft Office
Essential skills must have:
Excellent communications and persuasion skills.
Proactive in solving day-to-day problems.
Result driven approach towards daily tasks
Grade:
L2
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy
Area Sales Manager
As one
of the top employers in the country, Jazz epitomizes the philosophy that each
Jazz employee is passionately living a better every day inspired and enabled by
visionary leadership, a unique professional culture, a flourishing lifestyle
and continuous learning and development.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and the team members reporting to you to understand the work culture at Jazz
Grow an understanding of how you fit into the Regional Operating Model, your tasks and how you will carry them out
Visit and familiarize with the market area that will be assigned to you along with your team which includes meeting retailers as well as franchise owners
Within 60 days, you will:
Grasp deep knowledge of your work and how it contributes to the overall success of the company
Building contacts and understanding how to get the work done smoothly and efficiently
Mentoring your team members, take ownership of their issues and ensure escalation at the appropriate forums for improved efficiency
Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
Coordinate with the Commercial Planning and devise campaigns to increase penetration of Postpaid business in your region
Establish, develop and maintain distribution and retail network throughout the assigned region
Franchise business development; implement company policy with respect to routing of distribution officers (DO)
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to your team
Be expected to develop healthy relations with the retailers, franchise owners of your area.
Continuously review and bring improvements in KPIs assigned to you and your team
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team.
Manage franchise and retail channel by motivating and counseling the concerned and explain the profitability model
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future.
A bit about you:
We are looking for someone who has already delivered on challenging projects and has taken end-to-end responsibility from planning to roll out followed by feedback. An individual who can supervise sales and distribution teams and provide guidance to improve the effectiveness of sales and distribution channel.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Orgs views of what is righteven if it comes to conflict/disagreement with CEOwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints Resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of Postpaid Sales and Franchise Business Development.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Regional Sales Head who leads a team of more than Sixty motivated professionals with no sub teams. You as an Area Sales Manager will lead a team of talented Sales & Distribution Supervisors and MFS Business Development Officers.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Postpaid Sales, Remittances, Cash in, MNP etc.
Increased penetration of overall business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Regional Coordinators, Business Development Officers, Sales Distribution Supervisors and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results:
Meeting Assigned Targets
Strengthening Channel
The three (03) must have past experiences the best candidate should have:
Telecom industry experience
Sales Management
Channel Development
The must has technology candidate should have:
Microsoft Office
Essential skills must have:
Excellent communications and persuasion skills.
Proactive in solving day-to-day problems.
Result driven approach towards daily tasks
Grade:
L2
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and the team members reporting to you to understand the work culture at Jazz
Grow an understanding of how you fit into the Regional Operating Model, your tasks and how you will carry them out
Visit and familiarize with the market area that will be assigned to you along with your team which includes meeting retailers as well as franchise owners
Within 60 days, you will:
Grasp deep knowledge of your work and how it contributes to the overall success of the company
Building contacts and understanding how to get the work done smoothly and efficiently
Mentoring your team members, take ownership of their issues and ensure escalation at the appropriate forums for improved efficiency
Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
Coordinate with the Commercial Planning and devise campaigns to increase penetration of Postpaid business in your region
Establish, develop and maintain distribution and retail network throughout the assigned region
Franchise business development; implement company policy with respect to routing of distribution officers (DO)
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to your team
Be expected to develop healthy relations with the retailers, franchise owners of your area.
Continuously review and bring improvements in KPIs assigned to you and your team
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team.
Manage franchise and retail channel by motivating and counseling the concerned and explain the profitability model
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future.
A bit about you:
We are looking for someone who has already delivered on challenging projects and has taken end-to-end responsibility from planning to roll out followed by feedback. An individual who can supervise sales and distribution teams and provide guidance to improve the effectiveness of sales and distribution channel.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Orgs views of what is righteven if it comes to conflict/disagreement with CEOwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints Resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of Postpaid Sales and Franchise Business Development.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Regional Sales Head who leads a team of more than Sixty motivated professionals with no sub teams. You as an Area Sales Manager will lead a team of talented Sales & Distribution Supervisors and MFS Business Development Officers.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Postpaid Sales, Remittances, Cash in, MNP etc.
Increased penetration of overall business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Regional Coordinators, Business Development Officers, Sales Distribution Supervisors and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results:
Meeting Assigned Targets
Strengthening Channel
The three (03) must have past experiences the best candidate should have:
Telecom industry experience
Sales Management
Channel Development
The must has technology candidate should have:
Microsoft Office
Essential skills must have:
Excellent communications and persuasion skills.
Proactive in solving day-to-day problems.
Result driven approach towards daily tasks
Grade:
L2
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Commercial Experience Executive
As one
of the top employers in the country, Jazz epitomizes the philosophy that each
Jazz employee is passionately living a better every day inspired and enabled by
visionary leadership, a unique professional culture, a flourishing lifestyle
and continuous learning and development.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the Commercial team to understand the strategy of the function in line with Organization strategy and company road map
Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success
Understand the functionality of Commercial experience team and how your role fits into the overall strategy and function
Learn how to serve our esteemed customers, greet them, develop a basic system, SOP and processes knowledge
Develop in-depth understanding of Jazz philosophy and frameworks
Within 60 days, you will:
Develop the basic understanding of CRM system and all the portals linked with it
Develop the confidence and humility required to service our esteemed customers
Welcome, guide and manage walk-in customers when in the role of Floor Greeter
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
Take ownership and ensure timely resolution of customer complaints
Ensure proper behaviour/discipline/grooming/punctuality as per the requirements and image of the company
Within 90 days to onwards you will:
Master CRM system and all the portals linked with it
Manage wait/service time and keep the timelines within the assigned targets
Take initiatives for process improvement and identify loop holes for increased efficiency
Coordinate and follow-up with multiple stakeholders for issue resolution
Understand and implement the customer care policies & procedures in practice and spirit
Take ownership and ensure timely resolution of customer complaints
Provide feedback to supervisors on important issues/problems identified by the customers to ensure customer retention
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone has prior experience in a customer services role and is technically savvy with solid convincing skills for upselling products and handsets. The applicant should be hands on with Microsoft Office and communicating through emails.
We are looking for someone who has excellent communication and interpersonal skills to be able to advocate/defend what is righteven if it comes to conflict/disagreement with the managementwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints
A bit about us:
The Commercial Experience team is a sub part of the Regional Operating model lead by the Regional Business Head. The team is focused towards attainment of highest possible quality standards for customer facilitation across the Commercial Experience touch points in the South region.
The structure of the team you will join is:
You will be reporting to the Commercial Experience Manager and will be deputed at an Experience Center in Karachi. You will have 6 to 10 peer who will be striving with you to facilitate our customer base.
The two (02) main priorities of the team as a whole are:
Holding highest possible quality standards for customer facilitation
Create a culture that supports the transformation agenda by embedding values based behaviors in our ways of work
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including departmental heads/manager, internal Commercial experience team members, and all functions of the company for effective planning, development and roll out of the Customer Satisfaction Initiatives.
What would be the result of those interactions if we assume 100% collaboration?
A collaborative effort will result in capable and mature people leaders who drive the transformation journey at Jazz while caring for and growing their team members.
The two (02) specific tasks that team was working on in the last 6 months with results:
Customer retention and churn management
Initiatives to improve customer experience and decrease average service time
The three (03) must have past experiences the best candidate should have:
Customer Handling
Stakeholder Management & Communication
Sale and Service Expertise
The two (02) must have technologies the candidate should have:
Microsoft Office
Hands on with basic computer know how and internet
Essential skills must have
Customer centricity to identify and address process gaps
Communication and presentations skills to make solutions/ideas understandable for respective audience segments
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Working effectively in a pressure and high customer walk-in environment
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the Commercial team to understand the strategy of the function in line with Organization strategy and company road map
Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success
Understand the functionality of Commercial experience team and how your role fits into the overall strategy and function
Learn how to serve our esteemed customers, greet them, develop a basic system, SOP and processes knowledge
Develop in-depth understanding of Jazz philosophy and frameworks
Within 60 days, you will:
Develop the basic understanding of CRM system and all the portals linked with it
Develop the confidence and humility required to service our esteemed customers
Welcome, guide and manage walk-in customers when in the role of Floor Greeter
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
Take ownership and ensure timely resolution of customer complaints
Ensure proper behaviour/discipline/grooming/punctuality as per the requirements and image of the company
Within 90 days to onwards you will:
Master CRM system and all the portals linked with it
Manage wait/service time and keep the timelines within the assigned targets
Take initiatives for process improvement and identify loop holes for increased efficiency
Coordinate and follow-up with multiple stakeholders for issue resolution
Understand and implement the customer care policies & procedures in practice and spirit
Take ownership and ensure timely resolution of customer complaints
Provide feedback to supervisors on important issues/problems identified by the customers to ensure customer retention
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone has prior experience in a customer services role and is technically savvy with solid convincing skills for upselling products and handsets. The applicant should be hands on with Microsoft Office and communicating through emails.
We are looking for someone who has excellent communication and interpersonal skills to be able to advocate/defend what is righteven if it comes to conflict/disagreement with the managementwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints
A bit about us:
The Commercial Experience team is a sub part of the Regional Operating model lead by the Regional Business Head. The team is focused towards attainment of highest possible quality standards for customer facilitation across the Commercial Experience touch points in the South region.
The structure of the team you will join is:
You will be reporting to the Commercial Experience Manager and will be deputed at an Experience Center in Karachi. You will have 6 to 10 peer who will be striving with you to facilitate our customer base.
The two (02) main priorities of the team as a whole are:
Holding highest possible quality standards for customer facilitation
Create a culture that supports the transformation agenda by embedding values based behaviors in our ways of work
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including departmental heads/manager, internal Commercial experience team members, and all functions of the company for effective planning, development and roll out of the Customer Satisfaction Initiatives.
What would be the result of those interactions if we assume 100% collaboration?
A collaborative effort will result in capable and mature people leaders who drive the transformation journey at Jazz while caring for and growing their team members.
The two (02) specific tasks that team was working on in the last 6 months with results:
Customer retention and churn management
Initiatives to improve customer experience and decrease average service time
The three (03) must have past experiences the best candidate should have:
Customer Handling
Stakeholder Management & Communication
Sale and Service Expertise
The two (02) must have technologies the candidate should have:
Microsoft Office
Hands on with basic computer know how and internet
Essential skills must have
Customer centricity to identify and address process gaps
Communication and presentations skills to make solutions/ideas understandable for respective audience segments
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Working effectively in a pressure and high customer walk-in environment
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Commercial Experience Executive
As one
of the top employers in the country, Jazz epitomizes the philosophy that each
Jazz employee is passionately living a better every day inspired and enabled by
visionary leadership, a unique professional culture, a flourishing lifestyle
and continuous learning and development.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the Commercial team to understand the strategy of the function in line with Organization strategy and company road map
Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success
Understand the functionality of Commercial experience team and how your role fits into the overall strategy and function
Learn how to serve our esteemed customers, greet them, develop a basic system, SOP and processes knowledge
Develop in-depth understanding of Jazz philosophy and frameworks
Within 60 days, you will:
Develop the basic understanding of CRM system and all the portals linked with it
Develop the confidence and humility required to service our esteemed customers
Welcome, guide and manage walk-in customers when in the role of Floor Greeter
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
Take ownership and ensure timely resolution of customer complaints
Ensure proper behaviour/discipline/grooming/punctuality as per the requirements and image of the company
Within 90 days to onwards you will:
Master CRM system and all the portals linked with it
Manage wait/service time and keep the timelines within the assigned targets
Take initiatives for process improvement and identify loop holes for increased efficiency
Coordinate and follow-up with multiple stakeholders for issue resolution
Understand and implement the customer care policies & procedures in practice and spirit
Take ownership and ensure timely resolution of customer complaints
Provide feedback to supervisors on important issues/problems identified by the customers to ensure customer retention
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone has prior experience in a customer services role and is technically savvy with solid convincing skills for upselling products and handsets. The applicant should be hands on with Microsoft Office and communicating through emails.
We are looking for someone who has excellent communication and interpersonal skills to be able to advocate/defend what is righteven if it comes to conflict/disagreement with the managementwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints
A bit about us:
The Commercial Experience team is a sub part of the Regional Operating model lead by the Regional Business Head. The team is focused towards attainment of highest possible quality standards for customer facilitation across the Commercial Experience touch points in the South region.
The structure of the team you will join is:
You will be reporting to the Commercial Experience Manager and will be deputed at an Experience Center in Karachi. You will have 6 to 10 peer who will be striving with you to facilitate our customer base.
The two (02) main priorities of the team as a whole are:
Holding highest possible quality standards for customer facilitation
Create a culture that supports the transformation agenda by embedding values based behaviors in our ways of work
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including departmental heads/manager, internal Commercial experience team members, and all functions of the company for effective planning, development and roll out of the Customer Satisfaction Initiatives.
What would be the result of those interactions if we assume 100% collaboration?
A collaborative effort will result in capable and mature people leaders who drive the transformation journey at Jazz while caring for and growing their team members.
The two (02) specific tasks that team was working on in the last 6 months with results:
Customer retention and churn management
Initiatives to improve customer experience and decrease average service time
The three (03) must have past experiences the best candidate should have:
Customer Handling
Stakeholder Management & Communication
Sale and Service Expertise
The two (02) must have technologies the candidate should have:
Microsoft Office
Hands on with basic computer know how and internet
Essential skills must have
Customer centricity to identify and address process gaps
Communication and presentations skills to make solutions/ideas understandable for respective audience segments
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Working effectively in a pressure and high customer walk-in environment
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the Commercial team to understand the strategy of the function in line with Organization strategy and company road map
Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success
Understand the functionality of Commercial experience team and how your role fits into the overall strategy and function
Learn how to serve our esteemed customers, greet them, develop a basic system, SOP and processes knowledge
Develop in-depth understanding of Jazz philosophy and frameworks
Within 60 days, you will:
Develop the basic understanding of CRM system and all the portals linked with it
Develop the confidence and humility required to service our esteemed customers
Welcome, guide and manage walk-in customers when in the role of Floor Greeter
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
Take ownership and ensure timely resolution of customer complaints
Ensure proper behaviour/discipline/grooming/punctuality as per the requirements and image of the company
Within 90 days to onwards you will:
Master CRM system and all the portals linked with it
Manage wait/service time and keep the timelines within the assigned targets
Take initiatives for process improvement and identify loop holes for increased efficiency
Coordinate and follow-up with multiple stakeholders for issue resolution
Understand and implement the customer care policies & procedures in practice and spirit
Take ownership and ensure timely resolution of customer complaints
Provide feedback to supervisors on important issues/problems identified by the customers to ensure customer retention
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone has prior experience in a customer services role and is technically savvy with solid convincing skills for upselling products and handsets. The applicant should be hands on with Microsoft Office and communicating through emails.
We are looking for someone who has excellent communication and interpersonal skills to be able to advocate/defend what is righteven if it comes to conflict/disagreement with the managementwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints
A bit about us:
The Commercial Experience team is a sub part of the Regional Operating model lead by the Regional Business Head. The team is focused towards attainment of highest possible quality standards for customer facilitation across the Commercial Experience touch points in the South region.
The structure of the team you will join is:
You will be reporting to the Commercial Experience Manager and will be deputed at an Experience Center in Karachi. You will have 6 to 10 peer who will be striving with you to facilitate our customer base.
The two (02) main priorities of the team as a whole are:
Holding highest possible quality standards for customer facilitation
Create a culture that supports the transformation agenda by embedding values based behaviors in our ways of work
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including departmental heads/manager, internal Commercial experience team members, and all functions of the company for effective planning, development and roll out of the Customer Satisfaction Initiatives.
What would be the result of those interactions if we assume 100% collaboration?
A collaborative effort will result in capable and mature people leaders who drive the transformation journey at Jazz while caring for and growing their team members.
The two (02) specific tasks that team was working on in the last 6 months with results:
Customer retention and churn management
Initiatives to improve customer experience and decrease average service time
The three (03) must have past experiences the best candidate should have:
Customer Handling
Stakeholder Management & Communication
Sale and Service Expertise
The two (02) must have technologies the candidate should have:
Microsoft Office
Hands on with basic computer know how and internet
Essential skills must have
Customer centricity to identify and address process gaps
Communication and presentations skills to make solutions/ideas understandable for respective audience segments
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Working effectively in a pressure and high customer walk-in environment
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Area Manager
As one
of the top employers in the country, Jazz epitomizes the philosophy that each
Jazz employee is passionately living a better every day inspired and enabled by
visionary leadership, a unique professional culture, a flourishing lifestyle
and continuous learning and development.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and the team members reporting to you to understand the work culture at Jazz
Grow an understanding of how you fit into the Regional Operating Model, your tasks and how you will carry them out
Visit and familiarize with the market area that will be assigned to you along with your team which includes meeting retailers as well as franchise owners
Within 60 days, you will:
Grasp deep knowledge of your work and how it contributes to the overall success of the company
Building contacts and understanding how to get the work done smoothly and efficiently
Mentoring your team members, take ownership of their issues and ensure escalation at the appropriate forums for improved efficiency
Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
Coordinate with the Commercial Planning and devise campaigns to increase penetration of Postpaid business in your region
Establish, develop and maintain distribution and retail network throughout the assigned region
Franchise business development; implement company policy with respect to routing of distribution officers (DO)
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to your team
Be expected to develop healthy relations with the retailers, franchise owners of your area
Continuously review and bring improvements in KPIs assigned to you and your team
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team
Manage franchise and retail channel by motivating and counseling the concerned and explain the profitability model
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future.
A bit about you:
We are looking for someone who has already delivered on challenging projects and has taken end-to-end responsibility from planning to roll out followed by feedback. An individual who can supervise sales and distribution teams and provide guidance to improve the effectiveness of sales and distribution channel.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Organizations views of what is righteven if it comes to conflict/disagreement with CEOwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints Resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of Postpaid Sales and Franchise Business Development.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Regional Sales Head who leads a team of more than Sixty motivated professionals with no sub teams. You as an Area Sales Manager will lead a team of talented Sales & Distribution Supervisors and MFS Business Development Officers.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Postpaid Sales, Remittances, Cash in, MNP etc.
Increased penetration of overall business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Regional Coordinators, Business Development Officers, Sales Distribution Supervisors and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results:
Meeting Assigned Targets
Strengthening Channel
The three (03) must have past experiences the best candidate should have:
Telecom industry experience
Sales Management
Channel Development
The must have technology the candidate should have:
Microsoft Office
Essential skills must have:
Excellent communications and persuasion skills.
Proactive in solving day-to-day problems.
Result driven approach towards daily tasks
Grade:
L2
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and the team members reporting to you to understand the work culture at Jazz
Grow an understanding of how you fit into the Regional Operating Model, your tasks and how you will carry them out
Visit and familiarize with the market area that will be assigned to you along with your team which includes meeting retailers as well as franchise owners
Within 60 days, you will:
Grasp deep knowledge of your work and how it contributes to the overall success of the company
Building contacts and understanding how to get the work done smoothly and efficiently
Mentoring your team members, take ownership of their issues and ensure escalation at the appropriate forums for improved efficiency
Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
Coordinate with the Commercial Planning and devise campaigns to increase penetration of Postpaid business in your region
Establish, develop and maintain distribution and retail network throughout the assigned region
Franchise business development; implement company policy with respect to routing of distribution officers (DO)
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to your team
Be expected to develop healthy relations with the retailers, franchise owners of your area
Continuously review and bring improvements in KPIs assigned to you and your team
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team
Manage franchise and retail channel by motivating and counseling the concerned and explain the profitability model
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future.
A bit about you:
We are looking for someone who has already delivered on challenging projects and has taken end-to-end responsibility from planning to roll out followed by feedback. An individual who can supervise sales and distribution teams and provide guidance to improve the effectiveness of sales and distribution channel.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Organizations views of what is righteven if it comes to conflict/disagreement with CEOwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints Resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of Postpaid Sales and Franchise Business Development.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Regional Sales Head who leads a team of more than Sixty motivated professionals with no sub teams. You as an Area Sales Manager will lead a team of talented Sales & Distribution Supervisors and MFS Business Development Officers.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Postpaid Sales, Remittances, Cash in, MNP etc.
Increased penetration of overall business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Regional Coordinators, Business Development Officers, Sales Distribution Supervisors and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results:
Meeting Assigned Targets
Strengthening Channel
The three (03) must have past experiences the best candidate should have:
Telecom industry experience
Sales Management
Channel Development
The must have technology the candidate should have:
Microsoft Office
Essential skills must have:
Excellent communications and persuasion skills.
Proactive in solving day-to-day problems.
Result driven approach towards daily tasks
Grade:
L2
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Commercial Experience Executive
As one of the top employers
in the country, Jazz epitomizes the philosophy that each Jazz employee is
passionately living a better every day inspired and enabled by visionary
leadership, a unique professional culture, a flourishing lifestyle and
continuous learning and development.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the Commercial team to understand the strategy of the function in line with Organization strategy and company road map
Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success
Understand the functionality of Commercial experience team and how your role fits into the overall strategy and function
You will learn how to serve our esteemed customers, greet them, develop a basic system, SOP and processes knowledge
Develop in-depth understanding of Jazz philosophy and frameworks
Within 60 days, you will:
Develop the basic understanding of CRM system and all the portals linked with it.
Develop the confidence and humility required to service our esteemed customers.
Welcome, guide and manage walk-in customers when in the role of Floor Greeter.
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
Take ownership and ensure timely resolution of customer complaints.
Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company.
Within 90 days to onwards you will:
Master CRM system and all the portals linked with it
Manage wait/service time and keep the timelines within the assigned targets
Take initiatives for process improvement and identify loop holes for increased efficiency
Coordinate and follow-up with multiple stakeholders for issue resolution
Understand and implement the customer care policies & procedures in practice and spirit
Take ownership and ensure timely resolution of customer complaints
Provide feedback to supervisors on important issues/problems identified by the customers to ensure customer retention
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone has prior experience in a customer services role and is technically savvy with solid convincing skills for up-selling products and handsets. The applicant should be hands on with Microsoft Office and communicating through emails.
We are looking for someone who has excellent communication and interpersonal skills to be able to advocate/defend what is righteven if it comes to conflict/disagreement with the managementwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints
A bit about us:
The Commercial Experience team is a sub part of the Regional Operating model lead by the Regional Business Head. The team is focused towards attainment of highest possible quality standards for customer facilitation across the Commercial Experience touch points in the South region.
The structure of the team you will join is:
You will be reporting to the Commercial Experience Manager and will be deputed at an Experience Centre in Quetta. You will have 6 to 10 peer who will be striving with you to facilitate our customer base.
The two (02) main priorities of the team as a whole are:
Holding highest possible quality standards for customer facilitation
Create a culture that supports the transformation agenda by embedding values based behaviors in our ways of work
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including departmental heads/manager, internal Commercial experience team members, and all functions of the company for effective planning, development and roll out of the Customer Satisfaction Initiatives.
What would be the result of those interactions if we assume 100% collaboration?
A collaborative effort will result in capable and mature people leaders who drive the transformation journey at Jazz while caring for and growing their team members.
The two (02) specific tasks that team was working on in the last 6 months with results:
Customer retention and churn management
Initiatives to improve customer experience and decrease average service time
The three (03) must have past experiences the best candidate should have.
Customer Handling
Stakeholder Management & Communication
Sale and Service Expertise
The two (02) must have technologies the candidate should have.
Microsoft Office
Hands on with basic computer know how and internet
Essential skills must have
Customer centricity to identify and address process gaps
Communication and presentations skills to make solutions/ideas understandable for respective audience segments
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Working effectively in a pressure and high customer walk-in environment
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the Commercial team to understand the strategy of the function in line with Organization strategy and company road map
Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success
Understand the functionality of Commercial experience team and how your role fits into the overall strategy and function
You will learn how to serve our esteemed customers, greet them, develop a basic system, SOP and processes knowledge
Develop in-depth understanding of Jazz philosophy and frameworks
Within 60 days, you will:
Develop the basic understanding of CRM system and all the portals linked with it.
Develop the confidence and humility required to service our esteemed customers.
Welcome, guide and manage walk-in customers when in the role of Floor Greeter.
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
Take ownership and ensure timely resolution of customer complaints.
Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company.
Within 90 days to onwards you will:
Master CRM system and all the portals linked with it
Manage wait/service time and keep the timelines within the assigned targets
Take initiatives for process improvement and identify loop holes for increased efficiency
Coordinate and follow-up with multiple stakeholders for issue resolution
Understand and implement the customer care policies & procedures in practice and spirit
Take ownership and ensure timely resolution of customer complaints
Provide feedback to supervisors on important issues/problems identified by the customers to ensure customer retention
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone has prior experience in a customer services role and is technically savvy with solid convincing skills for up-selling products and handsets. The applicant should be hands on with Microsoft Office and communicating through emails.
We are looking for someone who has excellent communication and interpersonal skills to be able to advocate/defend what is righteven if it comes to conflict/disagreement with the managementwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints
A bit about us:
The Commercial Experience team is a sub part of the Regional Operating model lead by the Regional Business Head. The team is focused towards attainment of highest possible quality standards for customer facilitation across the Commercial Experience touch points in the South region.
The structure of the team you will join is:
You will be reporting to the Commercial Experience Manager and will be deputed at an Experience Centre in Quetta. You will have 6 to 10 peer who will be striving with you to facilitate our customer base.
The two (02) main priorities of the team as a whole are:
Holding highest possible quality standards for customer facilitation
Create a culture that supports the transformation agenda by embedding values based behaviors in our ways of work
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including departmental heads/manager, internal Commercial experience team members, and all functions of the company for effective planning, development and roll out of the Customer Satisfaction Initiatives.
What would be the result of those interactions if we assume 100% collaboration?
A collaborative effort will result in capable and mature people leaders who drive the transformation journey at Jazz while caring for and growing their team members.
The two (02) specific tasks that team was working on in the last 6 months with results:
Customer retention and churn management
Initiatives to improve customer experience and decrease average service time
The three (03) must have past experiences the best candidate should have.
Customer Handling
Stakeholder Management & Communication
Sale and Service Expertise
The two (02) must have technologies the candidate should have.
Microsoft Office
Hands on with basic computer know how and internet
Essential skills must have
Customer centricity to identify and address process gaps
Communication and presentations skills to make solutions/ideas understandable for respective audience segments
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Working effectively in a pressure and high customer walk-in environment
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Commercial Experience Executive
Islamabad
As one of the top employers
in the country, Jazz epitomizes the philosophy that each Jazz employee is
passionately living a better every day inspired and enabled by visionary
leadership, a unique professional culture, a flourishing lifestyle and
continuous learning and development.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the Commercial team to understand the strategy of the function in line with Organization strategy and company road map
Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success
Understand the functionality of Commercial experience team and how your role fits into the overall strategy and function
Learn how to serve our esteemed customers, greet them, develop a basic system, SOP and processes knowledge
Develop in-depth understanding of Jazz philosophy and frameworks
Within 60 days, you will:
Develop the basic understanding of CRM system and all the portals linked with it
Develop the confidence and humility required to service our esteemed customers
Welcome, guide and manage walk-in customers when in the role of Floor Greeter
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
Take ownership and ensure timely resolution of customer complaints
Ensure proper behaviour/discipline/grooming/punctuality as per the requirements and image of the company
Within 90 days to onwards you will:
Master CRM system and all the portals linked with it
Manage wait/service time and keep the timelines within the assigned targets.
Take initiatives for process improvement and identify loop holes for increased efficiency
Coordinate and follow-up with multiple stakeholders for issue resolution
Understand and implement the customer care policies & procedures in practice and spirit
Take ownership and ensure timely resolution of customer complaints
Provide feedback to supervisors on important issues/problems identified by the customers to ensure customer retention
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone has prior experience in a customer services role and is technically savvy with solid convincing skills for upselling products and handsets. The applicant should be hands on with Microsoft Office and communicating through emails.
We are looking for someone who has excellent communication and interpersonal skills to be able to advocate/defend what is righteven if it comes to conflict/disagreement with the managementwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints.
A bit about us:
The Commercial Experience team is a sub part of the Regional Operating model lead by the Regional Business Head. The team is focused towards attainment of highest possible quality standards for customer facilitation across the Commercial Experience touch points in the North region.
The structure of the team you will join is:
Reporting to the Commercial Experience Manager and will be deputed at an Experience Centre in Islamabad
6 to 10 peers who will be striving with you to facilitate our customer base
The two (02) main priorities of the team as a whole are:
Holding highest possible quality standards for customer facilitation
Create a culture that supports the transformation agenda by embedding values based behaviors in our ways of work
With which other stakeholders the successful candidate will work with functional/regional/ within the team. You will work with internal and external stakeholders including departmental heads/manager, internal Commercial experience team members, and all functions of the company for effective planning, development and roll out of the Customer Satisfaction Initiatives.
What would be the result of those interactions if we assume 100% collaboration?
A collaborative effort will result in capable and mature people leaders who drive the transformation journey at Jazz while caring for and growing their team members.
The two (02) specific tasks that team was working on in the last 6 months with results.
Customer retention and churn management
Initiatives to improve customer experience and decrease average service time
The three (03) must have past experiences the best candidate should have:
Customer Handling
Stakeholder Management & Communication
Sale and Service Expertise
The two (02) must have technologies the candidate should have:
Microsoft Office
Hands on with basic computer know how and internet
Essential skills must have:
Customer centricity to identify and address process gaps
Communication and presentations skills to make solutions/ideas understandable for respective audience segments
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Working effectively in a pressure and high customer walk-in environment
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the Commercial team to understand the strategy of the function in line with Organization strategy and company road map
Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success
Understand the functionality of Commercial experience team and how your role fits into the overall strategy and function
Learn how to serve our esteemed customers, greet them, develop a basic system, SOP and processes knowledge
Develop in-depth understanding of Jazz philosophy and frameworks
Within 60 days, you will:
Develop the basic understanding of CRM system and all the portals linked with it
Develop the confidence and humility required to service our esteemed customers
Welcome, guide and manage walk-in customers when in the role of Floor Greeter
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
Take ownership and ensure timely resolution of customer complaints
Ensure proper behaviour/discipline/grooming/punctuality as per the requirements and image of the company
Within 90 days to onwards you will:
Master CRM system and all the portals linked with it
Manage wait/service time and keep the timelines within the assigned targets.
Take initiatives for process improvement and identify loop holes for increased efficiency
Coordinate and follow-up with multiple stakeholders for issue resolution
Understand and implement the customer care policies & procedures in practice and spirit
Take ownership and ensure timely resolution of customer complaints
Provide feedback to supervisors on important issues/problems identified by the customers to ensure customer retention
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone has prior experience in a customer services role and is technically savvy with solid convincing skills for upselling products and handsets. The applicant should be hands on with Microsoft Office and communicating through emails.
We are looking for someone who has excellent communication and interpersonal skills to be able to advocate/defend what is righteven if it comes to conflict/disagreement with the managementwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints.
A bit about us:
The Commercial Experience team is a sub part of the Regional Operating model lead by the Regional Business Head. The team is focused towards attainment of highest possible quality standards for customer facilitation across the Commercial Experience touch points in the North region.
The structure of the team you will join is:
Reporting to the Commercial Experience Manager and will be deputed at an Experience Centre in Islamabad
6 to 10 peers who will be striving with you to facilitate our customer base
The two (02) main priorities of the team as a whole are:
Holding highest possible quality standards for customer facilitation
Create a culture that supports the transformation agenda by embedding values based behaviors in our ways of work
With which other stakeholders the successful candidate will work with functional/regional/ within the team. You will work with internal and external stakeholders including departmental heads/manager, internal Commercial experience team members, and all functions of the company for effective planning, development and roll out of the Customer Satisfaction Initiatives.
What would be the result of those interactions if we assume 100% collaboration?
A collaborative effort will result in capable and mature people leaders who drive the transformation journey at Jazz while caring for and growing their team members.
The two (02) specific tasks that team was working on in the last 6 months with results.
Customer retention and churn management
Initiatives to improve customer experience and decrease average service time
The three (03) must have past experiences the best candidate should have:
Customer Handling
Stakeholder Management & Communication
Sale and Service Expertise
The two (02) must have technologies the candidate should have:
Microsoft Office
Hands on with basic computer know how and internet
Essential skills must have:
Customer centricity to identify and address process gaps
Communication and presentations skills to make solutions/ideas understandable for respective audience segments
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Working effectively in a pressure and high customer walk-in environment
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy
Sales & Distribution Supervisor
Sukkur
As one of the top employers
in the country, Jazz epitomizes the philosophy that each Jazz employee is
passionately living a better every day inspired and enabled by visionary
leadership, a unique professional culture, a flourishing lifestyle and continuous
learning and development.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and the team members reporting to you to understand the work culture at Jazz
Grow an understanding of how you fit into the Regional Operating Model, your tasks and how you will carry them out
Develop an understanding of the market dynamics and familiarize yourself with retailers as well as franchise owners
Visit the market daily to conduct spot checks/retail audits on stock availability
Within 60 days, you will:
Grasp deep knowledge of your work and how it contributes to the overall success of the company.
Building contacts and understanding how to get the work done smoothly and efficiently
Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
Coordinate with the Commercial Planning and devise campaigns to increase penetration of Postpaid business in your region
Establish, develop and maintain distribution and retail network throughout the assigned region
Franchise business development as well as ensure expansion and increase in the current count of active outlets
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to you
Be expected to develop healthy relations with the retailers, franchise owners of your area
Continuously review and bring improvements in KPIs assigned to you and your team
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team
Manage franchise and retail channel by motivating and counseling the concerned and explain the profitability model
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future
A bit about you:
We are looking for someone who has already delivered on challenging projects and has taken end-to-end responsibility from planning to roll out followed by feedback. An individual who can work both remotely as well as under supervision to improve the effectiveness and penetration of the sales and distribution channel.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Organizations views of what is righteven if it comes to conflict/disagreement with CEOwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints, resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of Postpaid Sales and Franchise Business Development.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Area Sales Manager who leads a team talented Sales & Distribution Supervisors and MFS BDOs with no sub teams.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Postpaid Sales, Remittances, Cash in, MNP etc.
Increased penetration of overall business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Regional Coordinators, Business Development Officers, Area Sales manager and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results.
Meeting Assigned Targets
Strengthening Channel
The three (03) must have past experiences the best candidate should have.
Telecom industry experience
Sales Management
Channel Development
The must has technology the candidate should have.
Microsoft Office
Essential skills must have
Excellent communications and persuasion skills
Proactive in solving day-to-day problems
Result driven approach towards daily tasks
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Our Team & You
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Go through the companys on boarding process which includes orientation program
Meet your line manager and the team members reporting to you to understand the work culture at Jazz
Grow an understanding of how you fit into the Regional Operating Model, your tasks and how you will carry them out
Develop an understanding of the market dynamics and familiarize yourself with retailers as well as franchise owners
Visit the market daily to conduct spot checks/retail audits on stock availability
Within 60 days, you will:
Grasp deep knowledge of your work and how it contributes to the overall success of the company.
Building contacts and understanding how to get the work done smoothly and efficiently
Devise plans to increase the sales of handsets, Wi-Fi devices, remittances and postpaid numbers
Coordinate with the Commercial Planning and devise campaigns to increase penetration of Postpaid business in your region
Establish, develop and maintain distribution and retail network throughout the assigned region
Franchise business development as well as ensure expansion and increase in the current count of active outlets
Within 90 days to onwards you will:
Take full ownership of the tasks that have been assigned to you
Be expected to develop healthy relations with the retailers, franchise owners of your area
Continuously review and bring improvements in KPIs assigned to you and your team
Be proactive and creative by bringing forward new ideas and processes for the betterment of your whole team
Manage franchise and retail channel by motivating and counseling the concerned and explain the profitability model
What we have done and what we will do with YOU
Past one year has been exceptionally successful for Jazz especially after merger with Warid. We are now Market Leaders and working with the market leaders will professionally groom you and broaden your knowledge of telecommunication industry and overall work culture, which will be very beneficial for your career in future
A bit about you:
We are looking for someone who has already delivered on challenging projects and has taken end-to-end responsibility from planning to roll out followed by feedback. An individual who can work both remotely as well as under supervision to improve the effectiveness and penetration of the sales and distribution channel.
We are looking for someone who has excellent communication skills to be able to advocate/defend the Product Organizations views of what is righteven if it comes to conflict/disagreement with CEOwith professionalism, maturity, and a balanced, holistic view of any competing viewpoints, resilience, professionalism, maturity, responsibility, are some of the other qualities that we expect from you.
A bit about us:
We work with internal and external stakeholders to achieve regional sales targets and resolve issues that occur on daily basis which results in growth of Postpaid Sales and Franchise Business Development.
The structure of the team you will join is:
Your team is a sub part of the Regional Operating model lead by the Regional Business Head. This position reports to the Area Sales Manager who leads a team talented Sales & Distribution Supervisors and MFS BDOs with no sub teams.
The two (02) main priorities of the team as a whole are:
Achievement of monthly KPI targets such as Postpaid Sales, Remittances, Cash in, MNP etc.
Increased penetration of overall business in the assigned areas
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like MFS Executives, MFS Regional Coordinators, Business Development Officers, Area Sales manager and external stakeholders such as franchisee staff and retailers.
What would be the result of those interactions if we assume 100% collaboration?
Complete cooperative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team was working on in the last 6 months with results.
Meeting Assigned Targets
Strengthening Channel
The three (03) must have past experiences the best candidate should have.
Telecom industry experience
Sales Management
Channel Development
The must has technology the candidate should have.
Microsoft Office
Essential skills must have
Excellent communications and persuasion skills
Proactive in solving day-to-day problems
Result driven approach towards daily tasks
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Manager Quality Assurance
Islamabad
As one of the top employers
in the country, Jazz epitomizes the philosophy that each Jazz employee is
passionately living a better every day inspired and enabled by visionary
leadership, a unique professional culture, a flourishing lifestyle and
continuous learning and development.
Our team & you
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Develop in-depth understanding of Jazz Policy & Benefits & Rewards Programs
Develop an understanding of product & services, processes & SOPs in the organization.
Develop in-depth understanding on the Job Grading and Job Titles framework of Jazz
Ability to exercise strong leadership, problem solving, negotiation skills and influence others.
Identification of customer issues on the basis of monthly evaluations and escalation to improve customer experience
Within 60 days, you will:
Liaison with other departments and teams to fix the customer pain points
Develop new and revise current evaluation templates that are used to document employee and process performance.
Participate in the research, design, development and implementation of standards, practices and procedures as requested.
Detect and investigate general areas of vulnerability and inefficiency.
Within 90 days to onwards you will:
Recommend procedures, controls and tools to improve the customer experience.
Work with Knowledge Management to provide timely feedback regarding new and existing employees and document any process flow gaps.
Provide direction and leadership to staff, guide and coach staff in the completion of their day-to-day responsibilities and ensure that established policies and procedure are followed.
Do monthly audit of team and share performance report
What we have done and what we will do with You
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone who is energetic and has a positive attitude to be able to advocate/defend views of what is right with professionalism, maturity, and a balanced, holistic view of any competing viewpoints
You are resilient. Salman, your future colleague, has a great way to describe the excitement of creating fromscratch at Jazz. He says were punching down walls and disrupting the traditional way of doing things. We know youre not one to let walls stop youyoure free to tear them down here.
A bit about us
Focus of Customer Care is to reduce customer calls on helpline & improve customer experience through self-service and automation. Quality Assurance supports the department objectives through identification of customer pain points, process improvement and training recommendation.
The structure of the team you will join is:
A ten (10) members team with 9 sub teams.
The two (02) main priorities of the team as a whole are:
Focus on customer insight through coordination with Reporting & Automation team
Highlight customer pain points for process improvement, automation & self-service
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including divisional/departmental heads, internal customer care team members, and with outsourced call centre vendor.
What would be the result of those interactions if we assume 100% collaboration?
It will help in identification of customer issues and collaborative working will improve efficiency of business partners.
The two (02) specific tasks that team was working on in the last 6 months with results.
High Value Campaign to improve customer experience through a separate incentive program
Change in QA Evaluation model to ensure that more focus is done on customer insights
The three (03) must have past experiences the best candidate should have.
Good Communication Skills
Good Analytical Skills
Strong coaching & counselling skills
The two (02) must have technologies the candidate should have.T
Microsoft Office
Call Listening tool
Essential skills must have:
Data Analysis in order to review and analyse data and be able to extract meaningful insights
Data Presentation skills for being able to present data in order to make quick decisions
Advance communication skills for managing cross functional projects.
Grade:
L3
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Our team & you
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Develop in-depth understanding of Jazz Policy & Benefits & Rewards Programs
Develop an understanding of product & services, processes & SOPs in the organization.
Develop in-depth understanding on the Job Grading and Job Titles framework of Jazz
Ability to exercise strong leadership, problem solving, negotiation skills and influence others.
Identification of customer issues on the basis of monthly evaluations and escalation to improve customer experience
Within 60 days, you will:
Liaison with other departments and teams to fix the customer pain points
Develop new and revise current evaluation templates that are used to document employee and process performance.
Participate in the research, design, development and implementation of standards, practices and procedures as requested.
Detect and investigate general areas of vulnerability and inefficiency.
Within 90 days to onwards you will:
Recommend procedures, controls and tools to improve the customer experience.
Work with Knowledge Management to provide timely feedback regarding new and existing employees and document any process flow gaps.
Provide direction and leadership to staff, guide and coach staff in the completion of their day-to-day responsibilities and ensure that established policies and procedure are followed.
Do monthly audit of team and share performance report
What we have done and what we will do with You
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone who is energetic and has a positive attitude to be able to advocate/defend views of what is right with professionalism, maturity, and a balanced, holistic view of any competing viewpoints
You are resilient. Salman, your future colleague, has a great way to describe the excitement of creating fromscratch at Jazz. He says were punching down walls and disrupting the traditional way of doing things. We know youre not one to let walls stop youyoure free to tear them down here.
A bit about us
Focus of Customer Care is to reduce customer calls on helpline & improve customer experience through self-service and automation. Quality Assurance supports the department objectives through identification of customer pain points, process improvement and training recommendation.
The structure of the team you will join is:
A ten (10) members team with 9 sub teams.
The two (02) main priorities of the team as a whole are:
Focus on customer insight through coordination with Reporting & Automation team
Highlight customer pain points for process improvement, automation & self-service
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including divisional/departmental heads, internal customer care team members, and with outsourced call centre vendor.
What would be the result of those interactions if we assume 100% collaboration?
It will help in identification of customer issues and collaborative working will improve efficiency of business partners.
The two (02) specific tasks that team was working on in the last 6 months with results.
High Value Campaign to improve customer experience through a separate incentive program
Change in QA Evaluation model to ensure that more focus is done on customer insights
The three (03) must have past experiences the best candidate should have.
Good Communication Skills
Good Analytical Skills
Strong coaching & counselling skills
The two (02) must have technologies the candidate should have.T
Microsoft Office
Call Listening tool
Essential skills must have:
Data Analysis in order to review and analyse data and be able to extract meaningful insights
Data Presentation skills for being able to present data in order to make quick decisions
Advance communication skills for managing cross functional projects.
Grade:
L3
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Quality Assurance
Supervisor
Islamabad
As one of the top employers
in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately
living a better every day inspired and enabled by visionary leadership, a
unique professional culture, a flourishing lifestyle and continuous learning
and development.
Our team & you
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the People & Organization team to understand the strategy of the function in line with CEO strategy and company road map.
Understand the function of Total Rewards in the People & Organization division and how your role fits into the overall Total Rewards strategy and function
Develop in-depth understanding of Jazz Policy & Benefits & Rewards Programs
Develop an understanding of product & services, processes & SOPs in the organization.
Develop in-depth understanding on the Job Grading and Job Titles framework of Jazz
Within 60 days, you will:
Evaluate assigned customer interactions at inbound, outbound, outsourced, backend and digital support channel
Identify training need based on evaluations
Performing Spot check / Test calls to gauge product, process and system knowledge for new products, offers and processes
Capturing voice of customers and sharing/escalating the same with line manager
Within 90 days to onwards you will:
Agents/Teams coaching on areas of improvement identified through evaluation, new products, system and process changes
Recommend process & call handling changes to enhance customer experience
Low performer sessions with agents having low quality scores
Sharing period performance trend analysis and observations along with improvement recommendations
Sharing of latest communication through emails, daily briefings/huddles sessions
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone who is energetic and has a positive attitude to be able to advocate/defend views of what is right with professionalism, maturity, and a balanced, holistic view of any competing viewpoints
You are resilient. Ambreen, your future colleague, has a great way to describe the excitement of creating fromscratch at Jazz. She says were punching down walls and disrupting the traditional way of doing things. We know youre not one to let walls stop youyoure free to tear them down here.
A bit about us
Focus of Customer Care is to reduce customer calls on helpline & improve customer experience through self-service and automation. Quality Assurance supports the department objectives through identification of customer pain points, process improvement and training recommendation.
The structure of the team you will join is:
A nine (09) members team with no sub teams.
The two (02) main priorities of the team as a whole are:
Focus on customer insight through coordination with Reporting & Automation team
Highlight customer pain points for process improvement, automation & self-service
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including divisional/departmental heads, internal customer care team members, and with outsourced call centre vendor.
What would be the result of those interactions if we assume 100% collaboration?
It will help in identification of customer issues and collaborative working will improve efficiency of business partners.
The two (02) specific tasks that team was working on in the last 6 months with results.
High Value Campaign to improve customer experience through a separate incentive program
Change in QA Evaluation model to ensure that more focus is done on customer insights
The three (03) must have past experiences the best candidate should have.
Good Communication Skills
Good Analytical Skills
Strong coaching & counselling skills
The two (02) must have technologies the candidate should have.T
Microsoft Office
Call Listening tool
Essential skills must have:
Data Analysis in order to review and analyse data and be able to extract meaningful insights
Data Presentation skills for being able to present data in order to make quick decisions
Advance communication skills for managing cross functional projects.
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Our team & you
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the People & Organization team to understand the strategy of the function in line with CEO strategy and company road map.
Understand the function of Total Rewards in the People & Organization division and how your role fits into the overall Total Rewards strategy and function
Develop in-depth understanding of Jazz Policy & Benefits & Rewards Programs
Develop an understanding of product & services, processes & SOPs in the organization.
Develop in-depth understanding on the Job Grading and Job Titles framework of Jazz
Within 60 days, you will:
Evaluate assigned customer interactions at inbound, outbound, outsourced, backend and digital support channel
Identify training need based on evaluations
Performing Spot check / Test calls to gauge product, process and system knowledge for new products, offers and processes
Capturing voice of customers and sharing/escalating the same with line manager
Within 90 days to onwards you will:
Agents/Teams coaching on areas of improvement identified through evaluation, new products, system and process changes
Recommend process & call handling changes to enhance customer experience
Low performer sessions with agents having low quality scores
Sharing period performance trend analysis and observations along with improvement recommendations
Sharing of latest communication through emails, daily briefings/huddles sessions
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone who is energetic and has a positive attitude to be able to advocate/defend views of what is right with professionalism, maturity, and a balanced, holistic view of any competing viewpoints
You are resilient. Ambreen, your future colleague, has a great way to describe the excitement of creating fromscratch at Jazz. She says were punching down walls and disrupting the traditional way of doing things. We know youre not one to let walls stop youyoure free to tear them down here.
A bit about us
Focus of Customer Care is to reduce customer calls on helpline & improve customer experience through self-service and automation. Quality Assurance supports the department objectives through identification of customer pain points, process improvement and training recommendation.
The structure of the team you will join is:
A nine (09) members team with no sub teams.
The two (02) main priorities of the team as a whole are:
Focus on customer insight through coordination with Reporting & Automation team
Highlight customer pain points for process improvement, automation & self-service
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including divisional/departmental heads, internal customer care team members, and with outsourced call centre vendor.
What would be the result of those interactions if we assume 100% collaboration?
It will help in identification of customer issues and collaborative working will improve efficiency of business partners.
The two (02) specific tasks that team was working on in the last 6 months with results.
High Value Campaign to improve customer experience through a separate incentive program
Change in QA Evaluation model to ensure that more focus is done on customer insights
The three (03) must have past experiences the best candidate should have.
Good Communication Skills
Good Analytical Skills
Strong coaching & counselling skills
The two (02) must have technologies the candidate should have.T
Microsoft Office
Call Listening tool
Essential skills must have:
Data Analysis in order to review and analyse data and be able to extract meaningful insights
Data Presentation skills for being able to present data in order to make quick decisions
Advance communication skills for managing cross functional projects.
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Process Expert
As one of the top employers
in the country, Jazz epitomizes the philosophy that each Jazz employee is
passionately living a better every day inspired and enabled by visionary
leadership, a unique professional culture, a flourishing lifestyle and
continuous learning and development.
Our team & you
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the People & Organization team to understand the strategy of the function in line with CEO strategy and company road map
Understand the function of Total Rewards in the People & Organization division and how your role fits into the overall Total Rewards strategy and function
Develop in-depth understanding of Jazz Policy & Benefits & Rewards Programs
Develop an understanding of product & services, processes & SOPs in the organization
Develop in-depth understanding on the Job Grading and Job Titles framework of Jazz
Within 60 days, you will:
Design, deploy & document core processes for all products & services across CC channels
Manage change via process evaluations and process re-engineering to ensure standardization & alignment across all touch points
Ensure standardized flow of all information across various channels
Define, roll out, monitor and review standardized parameters to measure Quality of Service across all CC Channels
Within 90 days to onwards you will:
Identify and highlight performance gaps and areas of improvement
Support training and development functions while analysing training needs, developing standardized training modules and rolling out conduct across all regions
Manage knowledge base for customer handling employees and assist in updating all relevant information
Provide support to line managers for managing special projects
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone who is energetic and has a positive attitude to be able to advocate/defend views of what is right with professionalism, maturity, and a balanced, holistic view of any competing viewpoints.
You are resilient. Shahid, your future colleague, has a great way to describe the excitement of creating fromscratch at Jazz. He says were punching down walls and disrupting the traditional way of doing things. We know youre not one to let walls stop youyoure free to tear them down here.
A bit about us
Focus of Customer Care is to reduce customer calls on helpline & improve customer experience through self-service and automation. Quality Assurance supports the department objectives through identification of customer pain points, process improvement and training recommendation.
The structure of the team you will join is:
A seven (07) members team with no sub teams.
The two (02) main priorities of the team as a whole are:
Improve processes through automation & self-service which should be industry best
Lead special projects in the organisation which are related to system and process change
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including divisional/departmental heads, internal customer within the organisation.
What would be the result of those interactions if we assume 100% collaboration?
It will help in identification of customer issues and collaborative working will improve efficiency of business partners.
The two (02) specific tasks that team was working on in the last 6 months with results:
Process harmonisation and system integration of Warid & Jazz after merged Co.
Call reduction initiatives through automation and self-service projects
The three (03) must have past experiences the best candidate should have:
Good Communication Skills
Good Analytical Skills
Good Presentation skills
The two (02) must have technologies the candidate should have:
Microsoft Office
Process Flow Design
Essential skills must have:
Data Analysis in order to review and analyse data and be able to extract meaningful insights
Data Presentation skills for being able to present data in order to make quick decisions
Advance communication skills for managing cross functional projects
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Our team & you
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazzs values, business, and products
Meet with the People & Organization team to understand the strategy of the function in line with CEO strategy and company road map
Understand the function of Total Rewards in the People & Organization division and how your role fits into the overall Total Rewards strategy and function
Develop in-depth understanding of Jazz Policy & Benefits & Rewards Programs
Develop an understanding of product & services, processes & SOPs in the organization
Develop in-depth understanding on the Job Grading and Job Titles framework of Jazz
Within 60 days, you will:
Design, deploy & document core processes for all products & services across CC channels
Manage change via process evaluations and process re-engineering to ensure standardization & alignment across all touch points
Ensure standardized flow of all information across various channels
Define, roll out, monitor and review standardized parameters to measure Quality of Service across all CC Channels
Within 90 days to onwards you will:
Identify and highlight performance gaps and areas of improvement
Support training and development functions while analysing training needs, developing standardized training modules and rolling out conduct across all regions
Manage knowledge base for customer handling employees and assist in updating all relevant information
Provide support to line managers for managing special projects
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone who is energetic and has a positive attitude to be able to advocate/defend views of what is right with professionalism, maturity, and a balanced, holistic view of any competing viewpoints.
You are resilient. Shahid, your future colleague, has a great way to describe the excitement of creating fromscratch at Jazz. He says were punching down walls and disrupting the traditional way of doing things. We know youre not one to let walls stop youyoure free to tear them down here.
A bit about us
Focus of Customer Care is to reduce customer calls on helpline & improve customer experience through self-service and automation. Quality Assurance supports the department objectives through identification of customer pain points, process improvement and training recommendation.
The structure of the team you will join is:
A seven (07) members team with no sub teams.
The two (02) main priorities of the team as a whole are:
Improve processes through automation & self-service which should be industry best
Lead special projects in the organisation which are related to system and process change
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including divisional/departmental heads, internal customer within the organisation.
What would be the result of those interactions if we assume 100% collaboration?
It will help in identification of customer issues and collaborative working will improve efficiency of business partners.
The two (02) specific tasks that team was working on in the last 6 months with results:
Process harmonisation and system integration of Warid & Jazz after merged Co.
Call reduction initiatives through automation and self-service projects
The three (03) must have past experiences the best candidate should have:
Good Communication Skills
Good Analytical Skills
Good Presentation skills
The two (02) must have technologies the candidate should have:
Microsoft Office
Process Flow Design
Essential skills must have:
Data Analysis in order to review and analyse data and be able to extract meaningful insights
Data Presentation skills for being able to present data in order to make quick decisions
Advance communication skills for managing cross functional projects
Grade:
L1
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Manager Standardization
Islamabad
As one of the top employers
in the country, Jazz epitomizes the philosophy that each Jazz employee is
passionately living a better every day inspired and enabled by visionary
leadership, a unique professional culture, a flourishing lifestyle and
continuous learning and development.
Our team & you
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Develop in-depth understanding of Jazz Policy & Benefits & Rewards Programs
Develop an understanding of product & services, processes & SOPs in the organization
Develop in-depth understanding on Job Grading and Job Titles framework of Jazz
Ensuring team is working on right track to meet given objectives/KPIs to reduce contact ratio at Call Centre, Business Centre & backend teams
Working as a Process Lead for all Customer Care Touch Points, in order to implement simplified & automated business processes with enhanced customer experience & satisfaction
Within 60 days, you will:
Ability to exercise strong leadership, problem solving, negotiation skills and influence others
Liaison with other departments and teams to fix the customer pain points
Ensure that all communications are being sent timely to all Touch Points including Contact Centres, Business Centres, Franchise Centres and SDS/Retailers etc.
Keep a strong check on knowledge management portal for updates for all touch points
Within 90 days to onwards you will:
Recommend procedures, controls and tools to improve the customer experience
Be able to handle escalations related to processes while ensuring that all stakeholders are agreed on process which are being rolled out
Ensure error free UATs & equal distribution of UATs
Working closely with stakeholders, especially Quality Assurance and forwarding suggestions for system and product level changes with relevant teams (MKT, PI & Automation)
Address & resolve real time challenges, escalations for all channels/touch points
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone who is energetic and has a positive attitude to be able to advocate/defend views of what is right with professionalism, maturity, and a balanced, holistic view of any competing viewpoints.
You are resilient. Shafak, your future colleague, has a great way to describe the excitement of creating diversity at Jazz. She says were punching down walls and disrupting the traditional way of doing things. We know youre not one to let walls stop youyoure free to tear them down here.
A bit about us
Focus of Customer Care is to reduce customer calls on helpline & improve customer experience through self-service and automation. Quality Assurance supports the department objectives through identification of customer pain points, process improvement and training recommendation.
The structure of the team you will join is:
An eight (08) members team with 7 sub teams.
The two (02) main priorities of the team as a whole are:
Improve processes through automation & self-service which should be industry best
Lead special projects in the organisation which are related to system and process change
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including divisional/departmental heads, internal customer within the organisation.
What would be the result of those interactions if we assume 100% collaboration?
It will help in identification of customer issues and collaborative working will improve efficiency of business partners.
The two (02) specific tasks that team was working on in the last 6 months with results.
Process harmonisation and system integration of Warid & Jazz after merged Co.
Call reduction initiatives through automation and self-service projects
The three (03) must have past experiences the best candidate should have.
Good Communication Skills
Good Analytical Skills
Good Presentation skills
The two (02) must have technologies the candidate should have.T
Microsoft Office
Process Flow Design
Essential skills must have:
Data Analysis in order to review and analyse data and be able to extract meaningful insights
Data Presentation skills for being able to present data in order to make quick decisions
Advance communication skills for managing cross functional projects
Grade:
L3
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy.
Our team & you
To continue and change the lives of our 55 million customers. Were a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Develop in-depth understanding of Jazz Policy & Benefits & Rewards Programs
Develop an understanding of product & services, processes & SOPs in the organization
Develop in-depth understanding on Job Grading and Job Titles framework of Jazz
Ensuring team is working on right track to meet given objectives/KPIs to reduce contact ratio at Call Centre, Business Centre & backend teams
Working as a Process Lead for all Customer Care Touch Points, in order to implement simplified & automated business processes with enhanced customer experience & satisfaction
Within 60 days, you will:
Ability to exercise strong leadership, problem solving, negotiation skills and influence others
Liaison with other departments and teams to fix the customer pain points
Ensure that all communications are being sent timely to all Touch Points including Contact Centres, Business Centres, Franchise Centres and SDS/Retailers etc.
Keep a strong check on knowledge management portal for updates for all touch points
Within 90 days to onwards you will:
Recommend procedures, controls and tools to improve the customer experience
Be able to handle escalations related to processes while ensuring that all stakeholders are agreed on process which are being rolled out
Ensure error free UATs & equal distribution of UATs
Working closely with stakeholders, especially Quality Assurance and forwarding suggestions for system and product level changes with relevant teams (MKT, PI & Automation)
Address & resolve real time challenges, escalations for all channels/touch points
What we have done and what we will do with YOU
In the last one-year Jazz is a huge success story in terms of business transformation, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid.
A bit about you:
We are looking for someone who is energetic and has a positive attitude to be able to advocate/defend views of what is right with professionalism, maturity, and a balanced, holistic view of any competing viewpoints.
You are resilient. Shafak, your future colleague, has a great way to describe the excitement of creating diversity at Jazz. She says were punching down walls and disrupting the traditional way of doing things. We know youre not one to let walls stop youyoure free to tear them down here.
A bit about us
Focus of Customer Care is to reduce customer calls on helpline & improve customer experience through self-service and automation. Quality Assurance supports the department objectives through identification of customer pain points, process improvement and training recommendation.
The structure of the team you will join is:
An eight (08) members team with 7 sub teams.
The two (02) main priorities of the team as a whole are:
Improve processes through automation & self-service which should be industry best
Lead special projects in the organisation which are related to system and process change
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work with internal and external stakeholders including divisional/departmental heads, internal customer within the organisation.
What would be the result of those interactions if we assume 100% collaboration?
It will help in identification of customer issues and collaborative working will improve efficiency of business partners.
The two (02) specific tasks that team was working on in the last 6 months with results.
Process harmonisation and system integration of Warid & Jazz after merged Co.
Call reduction initiatives through automation and self-service projects
The three (03) must have past experiences the best candidate should have.
Good Communication Skills
Good Analytical Skills
Good Presentation skills
The two (02) must have technologies the candidate should have.T
Microsoft Office
Process Flow Design
Essential skills must have:
Data Analysis in order to review and analyse data and be able to extract meaningful insights
Data Presentation skills for being able to present data in order to make quick decisions
Advance communication skills for managing cross functional projects
Grade:
L3
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
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